satisfaction | R Documentation |
The data set consists of 235 rows and 5 columns. The rows represent the individuals (patients in an hospital) and the columns concern the five variables of satisfaction (Tangibility, Reliability, Capacity of Response, Capacity of Assurance and Empathy
data(satisfaction)
A data frame with 235 observations on the following 5 variables.
TANG
a numeric vector of ordered categories ranging from 1 to 5.
REL
a numeric vector of ordered categories ranging from 1 to 5.
CRES
a numeric vector of ordered categories ranging from 1 to 5.
CASS
a numeric vector of ordered categories ranging from 1 to 5.
EMPAT
a numeric vector of ordered categories ranging from 1 to 5.
Della Valle E (2010) Della Valle E 2010 Analisi Multidimensionale dei Dati: la Qualit\'a del Lavoro nelle Cooperative Sociali. Unpublished thesis, Seconda Universit\'a degli Studi di Napoli, Capua Italy.
data(satisfaction)
#dim(satisfaction)
#dimnames(satisfaction)
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