NPS: Convenience Functions and Tests for Working With the Net Promoter Score (NPS)

Small functions to make working with survey data in the context of a Net Promoter programme easier. Specifically, data transformation methods, some methods for examining the statistical properties of the NPS, such as its variance and standard errors, and some simple inferential testing procedures. Net Promoter and NPS are registered trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

Author
Brendan Rocks
Date of publication
2014-12-04 01:12:37
Maintainer
Brendan Rocks <rocks.brendan@gmail.com>
License
GPL (>= 2)
Version
1.1

View on CRAN

Man pages

npc
Create Net Promoter Categories from Likelihood to Recommend...
nps
Calculate a Net Promoter Score
NPS-package
Convenience Functions and Tests for Working With the Net...
nps.se
Calculate the standard error of a Net Promoter Score
nps.test
Significance tests and confidence intervals for Net Promoter...
nps.var
Calculate the variance of a Net Promoter Score
npvar
Calculate the variance of a Net Promoter Score
scalestrip
Strips Likert scale point labels, returns numeric or ordinal...
testdata
This is data to be included in my package

Files in this package

NPS
NPS/NAMESPACE
NPS/data
NPS/data/testdata.rda
NPS/R
NPS/R/Documented_Small_NPS_Functions.r
NPS/R/Documented_Package_and_Data_details.r
NPS/MD5
NPS/DESCRIPTION
NPS/man
NPS/man/NPS-package.Rd
NPS/man/nps.test.Rd
NPS/man/scalestrip.Rd
NPS/man/nps.var.Rd
NPS/man/npvar.Rd
NPS/man/npc.Rd
NPS/man/nps.se.Rd
NPS/man/testdata.Rd
NPS/man/nps.Rd