connect_create_routing_profile: Creates a new routing profile
In paws.customer.engagement: 'Amazon Web Services' Customer Engagement Services

connect_create_routing_profile

R Documentation

Creates a new routing profile

Description

Creates a new routing profile.

See https://www.paws-r-sdk.com/docs/connect_create_routing_profile/ for full documentation.

Usage

connect_create_routing_profile(
  InstanceId,
  Name,
  Description,
  DefaultOutboundQueueId,
  QueueConfigs = NULL,
  MediaConcurrencies,
  Tags = NULL,
  AgentAvailabilityTimer = NULL
)

Arguments

`InstanceId`	[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
`Name`	[required] The name of the routing profile. Must not be more than 127 characters.
`Description`	[required] Description of the routing profile. Must not be more than 250 characters.
`DefaultOutboundQueueId`	[required] The default outbound queue for the routing profile.
`QueueConfigs`	The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls. The limit of 10 array members applies to the maximum number of `RoutingProfileQueueConfig` objects that can be passed during a CreateRoutingProfile API request. It is different from the quota of 50 queues per routing profile per instance that is listed in Amazon Connect service quotas.
`MediaConcurrencies`	[required] The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
`Tags`	The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
`AgentAvailabilityTimer`	Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.