connect_create_routing_profile: Creates a new routing profile

Description Usage Arguments Value Request syntax

View source: R/connect_operations.R

Description

Creates a new routing profile.

Usage

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connect_create_routing_profile(InstanceId, Name, Description,
  DefaultOutboundQueueId, QueueConfigs, MediaConcurrencies, Tags)

Arguments

InstanceId

[required] The identifier of the Amazon Connect instance.

Name

[required] The name of the routing profile. Must not be more than 127 characters.

Description

[required] Description of the routing profile. Must not be more than 250 characters.

DefaultOutboundQueueId

[required] The default outbound queue for the routing profile.

QueueConfigs

The inbound queues associated with the routing profile. If no queue is added, the agent can only make outbound calls.

MediaConcurrencies

[required] The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Tags

One or more tags.

Value

A list with the following syntax:

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list(
  RoutingProfileArn = "string",
  RoutingProfileId = "string"
)

Request syntax

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svc$create_routing_profile(
  InstanceId = "string",
  Name = "string",
  Description = "string",
  DefaultOutboundQueueId = "string",
  QueueConfigs = list(
    list(
      QueueReference = list(
        QueueId = "string",
        Channel = "VOICE"|"CHAT"|"TASK"
      ),
      Priority = 123,
      Delay = 123
    )
  ),
  MediaConcurrencies = list(
    list(
      Channel = "VOICE"|"CHAT"|"TASK",
      Concurrency = 123
    )
  ),
  Tags = list(
    "string"
  )
)

paws.customer.engagement documentation built on Aug. 23, 2021, 9:22 a.m.