connect_dismiss_user_contact: Dismisses contacts from an agent’s CCP and returns the agent...

In paws.customer.engagement: 'Amazon Web Services' Customer Engagement Services

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact

Description

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

See https://www.paws-r-sdk.com/docs/connect_dismiss_user_contact/ for full documentation.

Usage

connect_dismiss_user_contact(UserId, InstanceId, ContactId)

Arguments

UserId	[required] The identifier of the user account.
InstanceId	[required] The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
ContactId	[required] The identifier of the contact.

paws.customer.engagement documentation built on Sept. 12, 2023, 1:19 a.m.