connect_send_chat_integration_event: Processes chat integration events from Amazon Web Services or...

In paws.customer.engagement: 'Amazon Web Services' Customer Engagement Services

Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect

Description

Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes:

See https://www.paws-r-sdk.com/docs/connect_send_chat_integration_event/ for full documentation.

Usage

connect_send_chat_integration_event(
  SourceId,
  DestinationId,
  Subtype = NULL,
  Event,
  NewSessionDetails = NULL
)

Arguments

SourceId	[required] External identifier of chat customer participant, used in part to uniquely identify a chat. For SMS, this is the E164 phone number of the chat customer participant.
DestinationId	[required] Chat system identifier, used in part to uniquely identify chat. This is associated with the Amazon Connect instance and flow to be used to start chats. For SMS, this is the phone number destination of inbound SMS messages represented by an Amazon Pinpoint phone number ARN.
Subtype	Classification of a channel. This is used in part to uniquely identify chat. Valid value: ⁠["connect:sms"]⁠
Event	[required] Chat integration event payload
NewSessionDetails	Contact properties to apply when starting a new chat. If the integration event is handled with an existing chat, this is ignored.

paws.customer.engagement documentation built on Sept. 12, 2024, 6:34 a.m.