connect_start_outbound_voice_contact: Places an outbound call to a contact, and then initiates the...
In paws.customer.engagement: 'Amazon Web Services' Customer Engagement Services

connect_start_outbound_voice_contact

R Documentation

Places an outbound call to a contact, and then initiates the flow

Description

Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in ContactFlowId).

See https://www.paws-r-sdk.com/docs/connect_start_outbound_voice_contact/ for full documentation.

Usage

connect_start_outbound_voice_contact(
  Name = NULL,
  Description = NULL,
  References = NULL,
  RelatedContactId = NULL,
  DestinationPhoneNumber,
  ContactFlowId,
  InstanceId,
  ClientToken = NULL,
  SourcePhoneNumber = NULL,
  QueueId = NULL,
  Attributes = NULL,
  AnswerMachineDetectionConfig = NULL,
  CampaignId = NULL,
  TrafficType = NULL
)

Arguments

`Name`	The name of a voice contact that is shown to an agent in the Contact Control Panel (CCP).
`Description`	A description of the voice contact that is shown to an agent in the Contact Control Panel (CCP).
`References`	A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Contacts can have the following reference types at the time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL`. `ATTACHMENT` is not a supported reference type during voice contact creation.
`RelatedContactId`	The `contactId` that is related to this contact. Linking voice, task, or chat by using `RelatedContactID` copies over contact attributes from the related contact to the new contact. All updates to user-defined attributes in the new contact are limited to the individual contact ID. There are no limits to the number of contacts that can be linked by using `RelatedContactId`.
`DestinationPhoneNumber`	[required] The phone number of the customer, in E.164 format.
`ContactFlowId`	[required] The identifier of the flow for the outbound call. To see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold: arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
`InstanceId`	[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
`ClientToken`	A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.
`SourcePhoneNumber`	The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
`QueueId`	The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the flow is used. If you do not specify a queue, you must specify a source phone number.
`Attributes`	A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes. There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
`AnswerMachineDetectionConfig`	Configuration of the answering machine detection for this outbound call.
`CampaignId`	The campaign identifier of the outbound communication.
`TrafficType`	Denotes the class of traffic. Calls with different traffic types are handled differently by Amazon Connect. The default value is `GENERAL`. Use `CAMPAIGN` if `EnableAnswerMachineDetection` is set to `true`. For all other cases, use `GENERAL`.