connect_start_task_contact: Initiates a flow to start a new task contact
In paws.customer.engagement: 'Amazon Web Services' Customer Engagement Services

connect_start_task_contact

R Documentation

Initiates a flow to start a new task contact

Description

Initiates a flow to start a new task contact. For more information about task contacts, see Concepts: Tasks in Amazon Connect in the Amazon Connect Administrator Guide.

See https://www.paws-r-sdk.com/docs/connect_start_task_contact/ for full documentation.

Usage

connect_start_task_contact(
  InstanceId,
  PreviousContactId = NULL,
  ContactFlowId = NULL,
  Attributes = NULL,
  Name,
  References = NULL,
  Description = NULL,
  ClientToken = NULL,
  ScheduledTime = NULL,
  TaskTemplateId = NULL,
  QuickConnectId = NULL,
  RelatedContactId = NULL
)

Arguments

`InstanceId`	[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
`PreviousContactId`	The identifier of the previous chat, voice, or task contact. Any updates to user-defined attributes to task contacts linked using the same `PreviousContactID` will affect every contact in the chain. There can be a maximum of 12 linked task contacts in a chain.
`ContactFlowId`	The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold: arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
`Attributes`	A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes. There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
`Name`	[required] The name of a task that is shown to an agent in the Contact Control Panel (CCP).
`References`	A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following reference types at the time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL`. `ATTACHMENT` is not a supported reference type during task creation.
`Description`	A description of the task that is shown to an agent in the Contact Control Panel (CCP).
`ClientToken`	A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
`ScheduledTime`	The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future.
`TaskTemplateId`	A unique identifier for the task template. For more information about task templates, see Create task templates in the Amazon Connect Administrator Guide.
`QuickConnectId`	The identifier for the quick connect. Tasks that are created by using `QuickConnectId` will use the flow that is defined on agent or queue quick connect. For more information about quick connects, see Create quick connects.
`RelatedContactId`	The contactId that is related to this contact. Linking tasks together by using `RelatedContactID` copies over contact attributes from the related task contact to the new task contact. All updates to user-defined attributes in the new task contact are limited to the individual contact ID, unlike what happens when tasks are linked by using `PreviousContactID`. There are no limits to the number of contacts that can be linked by using `RelatedContactId`.