connect_transfer_contact: Transfers contacts from one agent or queue to another agent...

In paws.customer.engagement: 'Amazon Web Services' Customer Engagement Services

Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created

Description

Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers.

See https://www.paws-r-sdk.com/docs/connect_transfer_contact/ for full documentation.

Usage

connect_transfer_contact(
  InstanceId,
  ContactId,
  QueueId = NULL,
  UserId = NULL,
  ContactFlowId,
  ClientToken = NULL
)

Arguments

InstanceId	[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
ContactId	[required] The identifier of the contact in this instance of Amazon Connect.
QueueId	The identifier for the queue.
UserId	The identifier for the user. This can be the ID or the ARN of the user.
ContactFlowId	[required] The identifier of the flow.
ClientToken	A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

paws.customer.engagement documentation built on Sept. 12, 2024, 6:34 a.m.