data: FIC CSAT Data

dataR Documentation

FIC CSAT Data

Description

FIC CSAT Data

Usage

data

Format

A data frame with 6 variables:

ID.date

First day of each month

NetEasy

NetEasy rating

Q1

NPS rating

Overall_why

Free text comment; why NPS rating was given

Q3

Time taken to complete, compared to previous methods

Q4

Free text comment; suggestions for improvement of system

Source

Customer Insight Team at NHS BSA, via collection FIC_data in FIC mongoDB database


MarkMc1089/FIC documentation built on April 3, 2022, 6:05 p.m.