.github/SUPPORT.md

In SomaLogic/SomaDataIO: Input/Output 'SomaScan' Data

Getting help with SomaDataIO

Thanks for using SomaDataIO!

Before filing an issue, there are a few places to explore and pieces to put together to make the process as smooth as possible.

Make a reprex

If we can’t reproduce the bug, we can’t fix it! Start by making a minimal reproducible example using the reprex package. If you haven't heard of or used reprex before, you're in for a treat! Seriously, reprex will make all of your R-question-asking endeavors easier (which is an excellent ROI for the five to ten minutes it'll take you to learn what it's all about). For additional reprex pointers, check out the Get help!.

Where to ask?

Armed with your reprex, the next step is to figure out where to ask.

• If it's a R related question: start with community.rstudio.com and/or StackOverflow. There are more people there to answer questions.

• If it's a bug with SomaDataIO: you're in the right place; please file an issue.

• If you're not sure: let the community help you figure it out! If your problem is a bug or a feature request, you can easily return here and report it.

• For non-coding related feedback or inquiries please reach out to [e-mail].

Before opening a new issue, be sure to search issues and pull requests to make sure the bug hasn't been reported and/or already fixed in the development version. By default, the search will be pre-populated with is:issue is:open. You can edit the qualifiers, is:pr, is:closed, etc., as needed, e.g. you'd simply remove is:open to search all issues in the repo, open or closed.

What happens next?

We aim to respond to questions or simple bugs within 24 - 48h, particularly questions accompanied by a reprex can typically be addressed quickly. More complex bugs or feature requests can take longer, as they require a deeper discussion regarding the software development lifecycle of SomaDataIO. As mentioned above, you may always reach out to our Global Scientific Engagement team at [e-mail] or for more general inquiries at [e-mail].

SomaLogic/SomaDataIO documentation built on Feb. 8, 2025, 12:19 p.m.