ipacsi: Perform calculation for Responents Satisfaction Index and...

In aephidayatuloh/ipacsi: A Shiny App Respondents Satisfaction Index Analysis

Description

Measures Responents Satisfaction Index and Importance Performance Analysis from survey data.

Usage

ipacsi(
  files,
  performance = "performance",
  importance = "importance",
  firstrow = TRUE,
  firstcol = TRUE
)

Arguments

files	Input file from questionnaire. Only support Excel (\*.xls or \*.xlsx) file.
performance	Character. Performance data sheet name in excel file
importance	Character. Importance data sheet name in excel file
firstrow	Logical. Is the attribute name at first row of file?
firstcol	Logical. Is the respndent id at first column of file

Details

Result contains percentage of suitability between performance and importance of a service or whatever you measure using quesionnaire, index of performance according to respondents and index for customer satisfactions. Average is overall average value of suitability, satisfaction and importance.

Value

list

aephidayatuloh/ipacsi documentation built on Feb. 22, 2020, 5:55 p.m.