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In chrisumphlett/zdeskR: Connect to Your 'Zendesk' Data

zdeskR 0.4.2.9000

• Development version.

zdeskR 0.4.2

• Fixed examples in get_tickets() and get_users to reflect changes made previously in the function parameters for incremental querying. Addresses issue #8 brought up by @k-dutra.

zdeskR 0.4.1

• This is a maintenance release that updates get_all_ticket_metrics(). Zendesk instructed developers to switch from offset-based pagination to cursor-based pagination. This is the only function that uses OBP. The other functions either do not use pagination, or, use time-based pagination.

zdeskR 0.4.0

• added get_tickets_comments() to fetch the comments in a conversation on a ticket (#5, thanks to @k-dutra for making the request and creating the PR).

zdeskR 0.3.0

• get_users() changed to use Zendesk's incremental export endpoint. Instead of pagination with the page= parameter there is now a start_time parameter. This is a breaking change-- previous function calls with the page # will not work, and the start_time value must be given.
• get_users() now has a parameter for the user role. This is used to filter the api results before returning a data frame.
• get_tickets() was updated to use better logic for the stopping value for pagination.
• get_tickets() could have an error when combining custom field values of different types. These are now converted into a character column first before purrr::map_dfr() attempts to bind_rows().

zdeskR 0.2.0

• styler used to clean up formatting.
• remove_cols parameter added to get_tickets so that custom fields causing errors can be removed. Errors occurred when a field was sometimes blank and assigned a logical type were appended to non-blank, non-logical inside of a purrr::map_dfr. See issue #1 on GH opened by @nschaefer1211.

zdeskR 0.1.1

• Added start_date parameter to the get_users function to enable pulling just more recent users rather than all users.
• Changed get_tickets from using cursor pagination to start/end time pagination.
• Pagination change allowed for the introduction of end_time as a parameter for the tickets call.

zdeskR 0.1.0

• Added 2 more functions get_custom_fields() and get_users() to the package.
• get_custom_fields() will allow us to fetch the system and all the custom fields defined by the zendesk administrator for an organization.
• get_users() will allow us to fetch details of all the user registered in your zendesk organization.

zdeskR 0.0.1

• Created initial set of functions to allow to authenticate and fetch tickets and tickets metrics data.
• Tested and released to GitHub.

chrisumphlett/zdeskR documentation built on Jan. 25, 2025, 9:45 p.m.