getAllTicketMetrics: getAllTicketMetrics

Description Usage Details Value Author(s) References Examples

Description

This function is used to retrieve all ticket metrics from all tickets in your Zendesk organization

Usage

1

Details

This function will return a data.frame containing all ticket metrics, such as latest_comment_added_at, first_resolution_time_in_minutes, etc. on every ticket.

Value

returns a data.frame of all ticket metrics for all tickets

Author(s)

Tanya Cashorali

References

http://developer.zendesk.com/documentation/rest_api/ticket_metrics.html

Examples

1
2
3
4
5
6
## Not run: 

## This requires Zendesk authentication
ticket_metrics <- getAllTicketMetrics()

## End(Not run)

tcash21/zendeskR documentation built on May 31, 2019, 7:28 a.m.