Customer3: Bus customer satisfaction

In MLGdata: Datasets for Use with Salvan, Sartori and Pace (2020)

Description

Survey on the customer satisfaction among passengers of a certain bus line.

Usage

Customer3

Format

The data are stored as a frequency table. Data frame with 4 observations on the following 6 variables

delay

bus delay (in minutes)

Verydissatisfied

frequency of "Very dissatisfied" replies to the survey

Dissatisfied

frequency of "Dissatisfied" replies to the survey

Neutral

frequency of "Neutral" replies to the survey

Satisfied

frequency of "Satisfied" replies to the survey

Verysatisfied

frequency of "Very satisfied" replies to the survey

Source

Madsen, H. e Thyregod, P. (2010). Introduction to General and Generalized Linear Models. Boca Raton, CRC Press.

See Also

Customer for the individual level data

MLGdata documentation built on Oct. 23, 2020, 7:47 p.m.