Attitudes: Dataset from an attitude survey among hospital staff

In epiDisplay: Epidemiological Data Display Package

Dataset from an attitude survey among hospital staff

Description

Survey on attitudes related to services among hospital staff.

Codes for the answers qa1 to qa18 are

	1	= strongly disagree
	2	= disagree
	3	= neutral
	4	= agree
	5	= strong agree

Usage

data(Attitudes)

Format

A data frame with 136 observations on the following 7 variables.

id

identifying code of repondent

sex

gender of respondent

dep

code of department

qa1

I have pride in my job

qa2

I'm happy to give service

qa3

I feel difficulty in giving service

qa4

I can improve my service

qa5

A service person must have patience

qa6

I would change my job if had the chance

qa7

Devoting some personal time will improve oneself

qa8

Hard work will improve oneself

qa9

Smiling leads to trust

qa10

I feel bad if I cannot give service

qa11

A client is not always right

qa12

Experienced clients should follow the procedure

qa13

A client violating the regulation should not bargain

qa14

Understanding colleagues will lead to understanding clients

qa15

Clients like this place due to good service

qa16

Clients who expect our smiling faces create pressure on us

qa17

Clients are often self-centered

qa18

Clients should be better served

epiDisplay documentation built on May 18, 2022, 5:11 p.m.