connectparticipant: Amazon Connect Participant Service

In paws: Amazon Web Services Software Development Kit

Amazon Connect Participant Service

Description

Amazon Connect is an easy-to-use omnichannel cloud contact center service that enables companies of any size to deliver superior customer service at a lower cost. Amazon Connect communications capabilities make it easy for companies to deliver personalized interactions across communication channels, including chat.

Use the Amazon Connect Participant Service to manage participants (for example, agents, customers, and managers listening in), and to send messages and events within a chat contact. The APIs in the service enable the following: sending chat messages, attachment sharing, managing a participant's connection state and message events, and retrieving chat transcripts.

Usage

connectparticipant(
  config = list(),
  credentials = list(),
  endpoint = NULL,
  region = NULL
)

Arguments

config	Optional configuration of credentials, endpoint, and/or region. credentials: creds: access_key_id: AWS access key ID secret_access_key: AWS secret access key session_token: AWS temporary session token profile: The name of a profile to use. If not given, then the default profile is used. anonymous: Set anonymous credentials. endpoint: The complete URL to use for the constructed client. region: The AWS Region used in instantiating the client. close_connection: Immediately close all HTTP connections. timeout: The time in seconds till a timeout exception is thrown when attempting to make a connection. The default is 60 seconds. s3_force_path_style: Set this to true to force the request to use path-style addressing, i.e. ⁠http://s3.amazonaws.com/BUCKET/KEY⁠. sts_regional_endpoint: Set sts regional endpoint resolver to regional or legacy https://docs.aws.amazon.com/sdkref/latest/guide/feature-sts-regionalized-endpoints.html
credentials	Optional credentials shorthand for the config parameter creds: access_key_id: AWS access key ID secret_access_key: AWS secret access key session_token: AWS temporary session token profile: The name of a profile to use. If not given, then the default profile is used. anonymous: Set anonymous credentials.
endpoint	Optional shorthand for complete URL to use for the constructed client.
region	Optional shorthand for AWS Region used in instantiating the client.

Value

A client for the service. You can call the service's operations using syntax like svc$operation(...), where svc is the name you've assigned to the client. The available operations are listed in the Operations section.

Service syntax

svc <- connectparticipant(
  config = list(
    credentials = list(
      creds = list(
        access_key_id = "string",
        secret_access_key = "string",
        session_token = "string"
      ),
      profile = "string",
      anonymous = "logical"
    ),
    endpoint = "string",
    region = "string",
    close_connection = "logical",
    timeout = "numeric",
    s3_force_path_style = "logical",
    sts_regional_endpoint = "string"
  ),
  credentials = list(
    creds = list(
      access_key_id = "string",
      secret_access_key = "string",
      session_token = "string"
    ),
    profile = "string",
    anonymous = "logical"
  ),
  endpoint = "string",
  region = "string"
)

Operations

complete_attachment_upload	Allows you to confirm that the attachment has been uploaded using the pre-signed URL provided in StartAttachmentUpload API
create_participant_connection	Creates the participant's connection
describe_view	Retrieves the view for the specified view token
disconnect_participant	Disconnects a participant
get_attachment	Provides a pre-signed URL for download of a completed attachment
get_transcript	Retrieves a transcript of the session, including details about any attachments
send_event	Sends an event
send_message	Sends a message
start_attachment_upload	Provides a pre-signed Amazon S3 URL in response for uploading the file directly to S3

Examples

## Not run: 
svc <- connectparticipant()
svc$complete_attachment_upload(
  Foo = 123
)

## End(Not run)

paws documentation built on Sept. 15, 2023, 5:06 p.m.