complaints: Complaints data

In peopleanalyticsdata: Data Sets for Keith McNulty's Handbook of Regression Modeling in People Analytics

Complaints data

Description

Fictional data about complaints received by a retail company regarding their telephone customer service representatives.

Usage

complaints

Format

A dataframe with 376 rows and 7 variables:

n_complaints

Number of complaints received about the representative in the past year

experience

Years of experience of the representative in customer service

training_hours

Hours of training received by the representative in the past year

workload

Average number of customer interactions per day handled by the representative

shift

The primary shift worked by the representative (Day, Evening, or Night)

remote

A binary variable indicating whether the representative works remotely (1 = yes, 0 = no)

satisfaction_score

The job satisfaction score of the representative (1-10 scale of increasing satisfaction)

Examples

complaints

peopleanalyticsdata documentation built on July 2, 2026, 1:07 a.m.