Description Usage Format Examples
This data is randomly generated. It resembles data from a customer
satisfaction survey using CSAT (Customer Satisfaction Score) for a
contract-based product. The data has been recoded. The raw version of this data
set can be found here <csatraw
>.
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A tibble with 150 rows and 15 variables:
Customer identification number
Type of customer: "new", "existing" or "reactive"
The type of product: "basic", "advanced" or "premium"
The overall Customer Satisfaction Score
Follow-up question why the respondent gave this specific Customer Satisfaction rating. The open-ended answers have been coded into six categories (multiple answers possible).
When did the customer have last contact via given channel?
If customer had contact over the given channel: How satisfied was he?
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