csat: Customer Satisfaction Survey (recoded data)

Description Usage Format Examples

Description

This data is randomly generated. It resembles data from a customer satisfaction survey using CSAT (Customer Satisfaction Score) for a contract-based product. The data has been recoded. The raw version of this data set can be found here <csatraw>.

Usage

1

Format

A tibble with 150 rows and 15 variables:

cust_id

Customer identification number

type

Type of customer: "new", "existing" or "reactive"

product

The type of product: "basic", "advanced" or "premium"

csat

The overall Customer Satisfaction Score

csat_open

Follow-up question why the respondent gave this specific Customer Satisfaction rating. The open-ended answers have been coded into six categories (multiple answers possible).

postal_contact, phone_contact, email_contact, website_contact, shop_contact

When did the customer have last contact via given channel?

postal_rating, phone_rating, email_rating, website_rating, shop_rating

If customer had contact over the given channel: How satisfied was he?

Examples

1

TimTeaFan/dplyover documentation built on Sept. 27, 2021, 3:14 p.m.