Description Usage Format Examples
This data is randomly generated. It resembles raw data from a customer
satisfaction survey using CSAT (Customer Satisfaction Score) for a
contract-based product. The first three variables are given, all other
variables come from a survey tool and are only named "item1" etc.
A recoded version of this data set can be found here <csat
>.
1 |
A tibble with 150 rows and 15 variables:
Customer identification number
Type of customer: "new", "existing" or "reactive"
The type of product: "basic", "advanced" or "premium"
The overall Customer Satisfaction Score
Scale: Ranging from 1 =
"Very unsatisfied" to 5 = "Very satisfied"
Follow-up question why the respondent gave this specific Customer Satisfaction rating. The open-ended answers have been coded into six categories: 11 = "great product", 12 = "good service", 13 = "friendly staff", 21 = "too expensive", 22 = "unfriendly", 23 = "no response" (multiple answers possible).
When did the customer have last
contact via postal mail (item2a), phone (item3a), email (item4a), website
(item5a), a retail shop (item6a) ?
Scale: 0 = "no contact", 1 = "more
than 3 years ago", 2 = "within 1 to 3 years", 3 = "within the last year"
If customer had contact
via postal mail (item2b), phone (item3b), email (item4b), website (item5b),
a retail shop (item6b): How satisfied was he?
Scale: Ranging from 1 = "Very unsatisfied", to 5 = "Very satisfied"
1 |
Add the following code to your website.
For more information on customizing the embed code, read Embedding Snippets.