csat: Customer Satisfaction Survey (recoded data)
In TimTeaFan/dplyover: Create columns by applying functions to vectors and/or columns in 'dplyr'
Description
Usage
Format
Examples
Description
This data is randomly generated. It resembles data from a customer
satisfaction survey using CSAT (Customer Satisfaction Score) for a
contract-based product. The data has been recoded. The raw version of this data
set can be found here <csatraw>.
Usage
1
Format
A tibble with 150 rows and 15 variables:
- cust_id
Customer identification number
- type
Type of customer: "new", "existing" or "reactive"
- product
The type of product: "basic", "advanced" or "premium"
- csat
The overall Customer Satisfaction Score
- csat_open
Follow-up question why the respondent gave this specific
Customer Satisfaction rating. The open-ended answers have been coded into six
categories (multiple answers possible).
- postal_contact, phone_contact, email_contact, website_contact,
shop_contact
When did the customer have last contact via given channel?
- postal_rating, phone_rating, email_rating, website_rating,
shop_rating
If customer had contact over the given channel:
How satisfied was he?
Examples
1
TimTeaFan/dplyover documentation built on Sept. 27, 2021, 3:14 p.m.
R Package Documentation
Browse R Packages
We want your feedback!
Note that we can't provide technical support on individual packages. You should contact the package authors for that.
Description Usage Format Examples
Description
This data is randomly generated. It resembles data from a customer
satisfaction survey using CSAT (Customer Satisfaction Score) for a
contract-based product. The data has been recoded. The raw version of this data
set can be found here <csatraw>.
Usage
1 |
Format
A tibble with 150 rows and 15 variables:
- cust_id
Customer identification number
- type
Type of customer: "new", "existing" or "reactive"
- product
The type of product: "basic", "advanced" or "premium"
- csat
The overall Customer Satisfaction Score
- csat_open
Follow-up question why the respondent gave this specific Customer Satisfaction rating. The open-ended answers have been coded into six categories (multiple answers possible).
- postal_contact, phone_contact, email_contact, website_contact, shop_contact
When did the customer have last contact via given channel?
- postal_rating, phone_rating, email_rating, website_rating, shop_rating
If customer had contact over the given channel: How satisfied was he?
Examples
1 |
R Package Documentation
Browse R Packages
We want your feedback!
Note that we can't provide technical support on individual packages. You should contact the package authors for that.
Embedding an R snippet on your website
Add the following code to your website.
For more information on customizing the embed code, read Embedding Snippets.