R/data-complaints.R

In peopleanalyticsdata: Data Sets for Keith McNulty's Handbook of Regression Modeling in People Analytics

#' Complaints data
#'
#' Fictional data about complaints received by a retail company regarding their telephone customer service representatives.
#'
#' @format A dataframe with 376 rows and 7 variables:
#' \describe{
#' \item{n_complaints}{Number of complaints received about the representative in the past year}
#' \item{experience}{Years of experience of the representative in customer service}
#' \item{training_hours}{Hours of training received by the representative in the past year}
#' \item{workload}{Average number of customer interactions per day handled by the representative}
#' \item{shift}{The primary shift worked by the representative (Day, Evening, or Night)}
#' \item{remote}{A binary variable indicating whether the representative works remotely (1 = yes, 0 = no)}
#' \item{satisfaction_score}{The job satisfaction score of the representative (1-10 scale of increasing satisfaction)}
#' }
#' @examples
#' complaints
"complaints"