get_all_ticket_metrics: Get Metrics on All Zendesk Tickets

In zdeskR: Connect to Your 'Zendesk' Data

Get Metrics on All Zendesk Tickets

Description

This function takes your Email Id, authentication token, and sub-domain and parses all the tickets and its corresponding metrics in a list. Since each iteration only returns 100 tickets at a time you must run the loop until the "has_more" parameter is equal to FALSE.

Usage

get_all_ticket_metrics(email_id, token, subdomain)

Arguments

email_id	Zendesk Email Id (username).
token	Zendesk API token.
subdomain	Your organization's Zendesk sub-domain.

Details

Its not a good practice to write down these authentication parameters in your code. There are various methods and packages available that are more secure; this package doesn't require you to use any one in particular.

Value

Data Frame with metrics for all tickets

References

https://developer.zendesk.com/rest_api/docs/support/ticket_metrics

Examples

## Not run: 
ticket_metrics <- get_all_ticket_metrics(email_id, token, subdomain)

## End(Not run)

zdeskR documentation built on April 4, 2025, 2:41 a.m.