get_ticket_audits: Get Zendesk Ticket Audits

In zdeskR: Connect to Your 'Zendesk' Data

Get Zendesk Ticket Audits

Description

This function takes your Email Id, authentication token, sub-domain and ticket id as parameters and gets the first 100 audits. Pagination to get additional audits was not set up in the first version of this function.

Usage

get_ticket_audits(email_id, token, subdomain, ticket_id)

Arguments

email_id	Zendesk Email Id (username).
token	Zendesk API token.
subdomain	Your organization's Zendesk sub-domain.
ticket_id	Integer with Zendesk ticket id.

Details

It's not a good practice to write down these authentication parameters in your code. There are various methods and packages available that are more secure; this package doesn't require you to use any one in particular.

Value

a Data Frame containing first 100 audits for the ticket, with the events as a nested data frame in each row.

References

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

Examples

## Not run: 
all_tickets <- get_ticket_audits(email_id, token, subdomain,
  ticket_id = 123456
)

## End(Not run)

zdeskR documentation built on July 2, 2025, 1:08 a.m.