get_custom_fields: Returns the system and all the custom fields defined by your...

In zdeskR: Connect to Your 'Zendesk' Data

Returns the system and all the custom fields defined by your organization's zendesk administrator

Description

It takes your Email Id, authentication token, sub-domain as parameters and gets the system and all the custom fields available for a zendesk ticket.

Usage

get_custom_fields(email_id, token, subdomain)

Arguments

email_id	Zendesk Email Id (username).
token	Zendesk API token.
subdomain	Your organization's Zendesk sub-domain.

Details

It's not a good practice to write down these authentication parameters in your code. There are various methods and packages available that are more secure; this package doesn't require you to use any one in particular.

Value

A data frame containing all ticket fields

References

https://developer.zendesk.com/rest_api/docs/support/ticket_fields

Examples

## Not run: 
fields <- get_custom_fields(email_id, token, subdomain)

## End(Not run)

zdeskR documentation built on April 4, 2025, 2:41 a.m.