rt_ticket_search: Search RT

In amoeba/rt: An R Package for the RT REST API

Description

Search RT for tickets using RT's query syntax. Queries are specified using RT's custom syntax which you can read about at https://docs.bestpractical.com/rt/4.4.3/query_builder.html.

Usage

rt_ticket_search(query, orderby = NULL, format = "l", fields = NULL, ...)

Arguments

query	(character) Your query (See Details)
orderby	(character) How to order your search results. Should be a ticket property name preceeded by either a + or a - character.
format	(character) Either i (ticket ID only), s (ticket ID and subject), or l (full ticket metadata). Defaults to l.
fields	(character) Comma-separated list of fields to include in the results.
...	Other arguments passed to rt_GET

Examples

## Not run: 
# To return all un-owned tickets on a queue:
rt_ticket_search("Queue='General' AND (Status='new')")
rt_ticket_search("Queue='General' AND (Status='new')",
                 orderBy = "+Created")

## End(Not run)

amoeba/rt documentation built on March 7, 2020, 10:01 a.m.