Description Usage Arguments Details Value Examples
tickets
queries the Freshdesk API and returns a data frame of agent data.
1 2 | agents(client, agents_path = "/api/v2/agents", max_records = Inf,
ticket_scope_lookup = agent_ticket_scope, date_fields = agent_date_fields)
|
client |
The Freshdesk API client object (see |
agents_path |
The path of the agents API. Defaults to |
max_records |
Specifies the maximum number of records to return. |
ticket_scope_lookup |
Optional dataframe of ticket scope and associated values.
Defaults to |
date_fields |
Fields returned by the Freshdesk API that are date fields. Defaults
to |
This function queries the Freshdesk API to view the details regarding multiple agents
A data frame of agents or NULL
if there are no agents.
1 2 3 4 5 6 7 | ## Not run:
fc <- freshdesk_client("your-domain", "your-api-key")
# view agents
a <- agents(fc)
## End(Not run)
|
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