ticket: View a Ticket
In jjanuszczak/freshdeskr: An R Client for the Freshdesk API

Description Usage Arguments Details Value Examples

ticket queries the Freshdesk API and returns data related to a ticket.

ticket(client, ticket_id, tickets_path = "/api/v2/tickets", include = NULL,
  valid_include_parameters = ticket_include_parameters,
  priorities_lookup = ticket_priorities, sources_lookup = ticket_sources,
  status_lookup = ticket_status)

`client`	The Freshdesk API client object (see `freshdesk_client`).
`ticket_id`	The ID of the ticket you would like to view.
`tickets_path`	The path of the tickets API. Defaults to `/api/v2/tickets`. You should not need to change the default value.
`include`	Optional include a vector of query string parameters.
`valid_include_parameters`	Optional vector of valid include parameters. Defaults to `ticket_include_parameters` which is defined in the package.
`priorities_lookup`	Optional dataframe of ticket priorities and associated values. Defaults to `ticket_priorities` which is defined in the package.
`sources_lookup`	Optional dataframe of ticket sources and associated values. Defaults to `ticket_sources` which is defined in the package.
`status_lookup`	Optional dataframe of ticket status and associated values. Defaults to `ticket_status` which is defined in the package.

This function queries the Freshdesk API based on ticket id to view the details regarding this ticket. You can optionally include conversation, requester, company or extra stats data.

A list with the attributes of the ticket.

## Not run: 
fc <- freshdesk_client("your-domain", "your-api-key")

# view ticket with id = 3 and include addtional company and requester data
t <- ticket(fc, 3, include = "requester,company")

## End(Not run)