Description Usage Arguments Value Author(s) See Also Examples
This function produces Net Promoter Categories for numeric
or
integer
Recommend data
1 |
x |
A vector of Recommend scores |
breaks |
A |
Net Promoter categories
Brendan Rocks foss@brendanrocks.com
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 | # The command below will generate Net Promoter categories for each point
# on a standard 0:10 Likelihood to Recommend scale
npc(0:10)
# Here's how scores and categories map out. Notice that scores which are
# 'off the scale' drop out as missing/invalid
data.frame(score = -2:12, category = npc(-2:12))
# When you have lots of data, summaries are useful
x <- sample(
0:10, 1000, replace = TRUE,
prob = c(0.02, 0.01, 0.01, 0.01, 0.01, 0.03, 0.03, 0.09, 0.22, 0.22, 0.35)
)
# A Histrogram of the Likelihood to Recommend scores we just generated
hist(x, breaks=-1:10)
# A look at the by nps category using summary
summary(npc(x))
# As above
table(npc(x))
# As a crosstabulation
table(x, npc(x))
nps(x)
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