Description Usage Arguments Value Examples
View source: R/rt_ticket_edit.R
Updates an existing ticket with new information.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 |
ticket_id |
(numeric|character) The ticket number |
queue |
(character) The queue |
requestor |
(character) Requestor email address |
subject |
(character) Ticket subject |
cc |
(character) Email address to cc |
admin_cc |
(character) Admin email address to cc |
owner |
(character) Owner username or email |
status |
(character) Ticket status; typically "open", "new", "stalled", or "resolved" |
priority |
(numeric) Ticket priority |
initial_priority |
(numeric) Ticket initial priority |
final_priority |
(numeric) Ticket final priority |
time_estimated |
(character) Time estimated |
starts |
(character) Starts |
due |
(character) Due date |
text |
(character) Ticket content; if multi-line, prefix every line with a blank |
custom_field |
(vector) Takes a named vector of the custom field name and custom field value |
... |
Other arguments passed to |
(numeric) The ID of the ticket
1 2 3 4 5 6 7 8 9 10 | ## Not run:
# First, create a ticket
ticket <- rt_ticket_create("General")
# Then we can update its fields
rt_ticket_edit(ticket,
requestor = "me@example.com",
subject = "My subject")
## End(Not run)
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