Man pages for stevenranney/ispiranteRanney
Functions to analyze Ispirante data
| AssignDateAndDay | Assign a date to each row |
| ConvertSatisfactionScoreToNumber | Convert a character to a number |
| ForecastHelpDeskCalls | Forecast the number of calls that will come into a help desk |
| ispiranteRanney-package | Functions to analyze Ispirante data |
| PlotCallVolumeByDate | Create a plot of the resolution time by date |
| PlotCallVolumeByDay | Create a plot of the resolution time by day of week |
| PlotMultipleObjects | Plot multiple ggplots in one window |
| PlotReopensByAgent | Create a plot of the number of reopens by agent |
| PlotReopensByCallVolume | Create a plot of the reopens by call volume |
| PlotReopensByDate | Create a plot of the number of reopens by date |
| PlotReopensByDay | Plot the number of reopens by day of week |
| PlotReopensByPriority | Plot hours to resolution time by priority |
| PlotResolutionTimeByAgent | Create a plot of the resolution time by date |
| PlotResolutionTimeByDate | Create a plot of the resolution time by date |
| PlotResolutionTimeByDay | Plot hours to resolution by day of week |
| PlotResolutionTimeByPriority | Plot hours to resolution time by priority |
| PlotResolutionTimeByReopens | Plot hours to resolution time by the number of reopens |
| PlotScoreByCallsPerPerson | Create a plot of the score by calls/person |
| PlotScoreByCallVolume | Create a plot of the score by call volume |
| PlotScoreByResolutionTime | Plot the numeric satisfaction score as a function of wait... |
| PlotScoreByWaitTime | Plot the numeric satisfaction score as a function of wait... |
| PlotWaitTimeByAgent | Create a plot of the resolution time by date |
| PlotWaitTimeByDay | Plot hours waited by day of week |
| PlotWaitTimeByPriority | Plot hours to resolution time by priority |
