PlotReopensByCallVolume: Create a plot of the reopens by call volume

In stevenranney/ispiranteRanney: Functions to analyze Ispirante data

Description

This function plots the number of reopens and produces a plot

of those values as a function of call volume.

Usage

PlotReopensByCallVolume(dF, ...)

Arguments

dF	The dataFrame for which to plot the number of reopens as a function of call volume.
...	Arguments to be passed to other functions. Specifically, this can take the form of identifying which date value is of interest. For example the sample datasets provided all had either at least assigned_at or created_at values. The AssignDateAndDay can used either of these values as the date of interest.

Details

Plots are generated with ggplot

This function uses a linear model to evaluate the relationship between

the number of reopens and call volume (i.e., calls per day). If the red line

(the result of the lm in the produced plot trends down, then

the higher the call volume the more times a ticket gets reopened. If the red

line is parallel or very near to parallel, then there is no relationship

between the number of reopens and call volume.

In most cases, there are very few or no reopen data. In many cases,

there are no reopens for a given ticket. As a result, these data are sparse.

Author(s)

Steven H. Ranney

Contact: [e-mail]

Steven Ranney

stevenranney/ispiranteRanney documentation built on May 30, 2019, 4:46 p.m.