PlotScoreByCallVolume: Create a plot of the score by call volume

In stevenranney/ispiranteRanney: Functions to analyze Ispirante data

Description

This function plots the satisfaction score and produces a plot

of those values as a function of call volume.

Usage

PlotScoreByCallVolume(dF, ...)

Arguments

dF	The dataFrame for which to convert satisfaction_score into a number.
...	Arguments to be passed to other functions. Specifically, this can take the form of identifying which date value is of interest. For example the sample datasets provided all had either at least assigned_at or created_at values. The AssignDateAndDay can used either of these values as the date of interest.

Details

This function calls the ConvertSatisfactionScoreToNumber

function to assign the day values used.

Plots are generated by the function ggplot

This function uses a linear model to evaluate the relationship between

satisfaction score and call volume (i.e., calls per day). If the red line

(the result of the lm in the produced plot trends down, then

resolution time has a negative affect on satisfaction score. If the red

line is parallel or very near to parallel, then there is no relationship

between satisfaction score and resolution time.

In most cases, there are very few or no satisfaction scores. As a

result, these data are sparse.

Author(s)

Steven H. Ranney

Contact: [e-mail]

Steven Ranney

stevenranney/ispiranteRanney documentation built on May 30, 2019, 4:46 p.m.