PlotCallVolumeByDate: Create a plot of the resolution time by date

In stevenranney/ispiranteRanney: Functions to analyze Ispirante data

Description

This function plots the resolution time (in hours) and produces a box

plot of those values as a function of date level.

Usage

PlotCallVolumeByDate(dF, beginDate = min(dF$assignedDate), endDate = max(dF$assignedDate), 


    ...)

Arguments

dF	The dataFrame for which to plot resolution time by date level.
beginDate	A character that includes the beginning date of interest. Value must be in the form "yyyy-mm-dd", e.g., "2014-01-01". The function will default to the earliest date in the data frame.
endDate	A character that includes the end date of interest. Value must be in the form "yyyy-mm-dd", e.g., "2014-01-01". The function will default to the latest date in the data frame.
...	Arguments to be passed to other functions. Specifically, this can take the form of identifying which date value is of interest. For example the sample datasets provided all had either at least assigned_at or created_at values. The AssignDateAndDay can used either of these values as the date of interest.

Details

This functions converts dates that are not represented in the data

frame to 0 values. However, 0 value dates are only 'filled in;'

that is, the function only fills in dates. It does not extend the date field.

For example, if the data frame has dates 2014-01-01, 2014-01-03,

and 2014-01-05, this function fills in the date gaps.

Plots are generated by the function ggplot

Author(s)

Steven H. Ranney

Contact: [e-mail]

Steven Ranney

stevenranney/ispiranteRanney documentation built on May 30, 2019, 4:46 p.m.