PlotScoreByResolutionTime: Plot the numeric satisfaction score as a function of wait...

In stevenranney/ispiranteRanney: Functions to analyze Ispirante data

Description

This function plots the numeric value of satisfaction score

(calculated by ConvertSatisfactionScoreToNumber as a function

of resolution time.

Usage

PlotScoreByResolutionTime(dF, resTime = "first")

Arguments

dF	The dataFrame for which to convert satisfaction_score into a number.
resTime	A character vector that indicates which resolution time to plot. Other values include "full".

Details

This function calls the ConvertSatisfactionScoreToNumber

function to assign the day values used.

Plots are generated by the function ggplot

This function uses a linear model to evaluate the relationship between

satisfaction score and resolution time. If the red line (the result of the

lm in the produced plot trends down, then resolution time has

a negative affect on satisfaction score. If the red line is parallel or

very near to parallel, then there is no relationship between satisfaction

score and resolution time.

In most cases, there are very few or no satisfaction scores. As a

result, these data are sparse.

Author(s)

Steven H. Ranney

Contact: [e-mail]

Steven Ranney

stevenranney/ispiranteRanney documentation built on May 30, 2019, 4:46 p.m.