Man pages for stevenranney/ispiranteRanney
Functions to analyze Ispirante data

AssignDateAndDayAssign a date to each row
ConvertSatisfactionScoreToNumberConvert a character to a number
ForecastHelpDeskCallsForecast the number of calls that will come into a help desk
ispiranteRanney-packageFunctions to analyze Ispirante data
PlotCallVolumeByDateCreate a plot of the resolution time by date
PlotCallVolumeByDayCreate a plot of the resolution time by day of week
PlotMultipleObjectsPlot multiple ggplots in one window
PlotReopensByAgentCreate a plot of the number of reopens by agent
PlotReopensByCallVolumeCreate a plot of the reopens by call volume
PlotReopensByDateCreate a plot of the number of reopens by date
PlotReopensByDayPlot the number of reopens by day of week
PlotReopensByPriorityPlot hours to resolution time by priority
PlotResolutionTimeByAgentCreate a plot of the resolution time by date
PlotResolutionTimeByDateCreate a plot of the resolution time by date
PlotResolutionTimeByDayPlot hours to resolution by day of week
PlotResolutionTimeByPriorityPlot hours to resolution time by priority
PlotResolutionTimeByReopensPlot hours to resolution time by the number of reopens
PlotScoreByCallsPerPersonCreate a plot of the score by calls/person
PlotScoreByCallVolumeCreate a plot of the score by call volume
PlotScoreByResolutionTimePlot the numeric satisfaction score as a function of wait...
PlotScoreByWaitTimePlot the numeric satisfaction score as a function of wait...
PlotWaitTimeByAgentCreate a plot of the resolution time by date
PlotWaitTimeByDayPlot hours waited by day of week
PlotWaitTimeByPriorityPlot hours to resolution time by priority
stevenranney/ispiranteRanney documentation built on May 26, 2017, 8:01 p.m.