AMSS segments the population segments the population into groups based on each consumer's current mindset with regards to the category and the advertiser's brand. Aggregate changes in the population are tracked through the size of, i.e., the number of individuals belonging to, each population segment.
An object of class character
(all possible states in a single
dimension) or data.table
(each row specifying a valid combination of
states in different dimensions).
The consumer minset is defined along six dimensions. The first three specify the consumer's relationship with the category:
describes whether the consumer should be
considered part of the market for this category. Consumers with no
interest are out.of.market
; the rest are in.market
. A
consumer's market state may vary over time due to seasonal changes in
consumer demand, but generally should not be affected by marketing
interventions.
tracks whether a consumer's demand for the product category is temporarily satisfied by a recent purchase.
tracks the consumer's progress along the path to
purchase. Consumers may be in the inactive
, exploratory
, or
purchase
state. Consumers in different activity states will have
different behaviors. For example, by default consumers outside the
purchase
state will never make a purchase. Activity state also
affects media consumption; for example, individuals who are not
inactive
are generally more likely to make generic or branded
search queries.
The last three dimensions describe the consumer's relationships with the advertiser's brand.
specifies a consumer's awareness of and
opinion of the advertiser's brand. Consumers are either unaware
,
or are aware and have an opinion of the brand ranging from
negative
to favorable
, with intermediate favorabilitiy
levels neutral
and somewhat favorable
.
specifies a consumer's loyalty status. A
consumer may be a switcher
, in which case he or she has no brand
loyalty. Otherwise the consumer is either loyal
, i.e., loyal to
the advertiser's brand, or competitor.loyal
.
refers to whether the advertiser's product
is easily available to a particular consumer. For example, if the
advertiser's distribution efforts only cover seventy percent of the
population, then the thirty percent of the population not covered would
be in the low
brand availability state. The other options are
average
and high
brand availability. Availability can
refer to physical availability, i.e. the presence of the advertiser's
product on store shelves. It could also refer to the mental availability
(convenience) of the advertiser's brand. Thus brand availability can
be affected by, say search ads that make the advertiser's brand the most
prominent on the search results page, or by having the advertiser's
product at eye-level in a store shelf.
The constants kMarketStates
, kSatiationStates
,
kActivityStates
, kFavorabilityStates
, kLoyaltyStates
,
and kAvailabilityStates
list the the possible states a consumer may
take in each dimension as character vectors.
A consumer's mindset is summarized by the combination of states they take
in each dimension. There are certain restrictions on which combinations of
consumer states are possible. For example, only consumers who are both
in.market
and unsatiated
can leave the inactive
activity
state. The data.frame
kCategoryStates
describes all valid
combinations of market state, satiation state, and activity state, and thus
lists all possible consumer mindsets with respect to the category in general.
The data.frame
kBrandStates
describes all valid combinations of
brand favorability, loyalty, and availability, given that only consumers
with a favorable
opinion of the brand can be loyal
. Thus,
kBrandStates
lists all possible consumer mindsets with regards to the
advertiser's brand.
A data.table
of all valid consumer states is provided as
kAllStates
. It is the cross product of all category and brand states.
Every consumer is assigned to one of these 198 states.
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