ABC: ABC

Description Usage Format Source References Examples

Description

A customer satisfaction survey, ABC.csv. The data consists of 266 responses to a questionnaire with a question on overall satisfaction (q1) and responses to 125 other questions. Variables named as "q" and a number are satisfaction or agreement levels on a 0-5 scale, Variables named as "qi" represent importance on a 1-3 scale.

Usage

1
data("ABC")

Format

A data frame with 266 observations on the following 134 variables.

q1

a numeric vector

q4

a numeric vector

q5

a numeric vector

q6

a numeric vector

qi6

a numeric vector

q7

a numeric vector

qi7

a numeric vector

q8

a numeric vector

qi8

a numeric vector

q9

a numeric vector

qi9

a numeric vector

q10

a numeric vector

qi10

a numeric vector

q11

a numeric vector

q12

a numeric vector

qi12

a numeric vector

q13

a numeric vector

qi13

a numeric vector

q14

a numeric vector

qi14

a numeric vector

q15

a numeric vector

qi15

a numeric vector

q16

a numeric vector

qi16

a numeric vector

q17

a numeric vector

q18

a numeric vector

qi18

a numeric vector

q19

a numeric vector

qi19

a numeric vector

q20

a numeric vector

qi20

a numeric vector

q21

a numeric vector

qi21

a numeric vector

q22

a numeric vector

qi22

a numeric vector

q23

a numeric vector

qi23

a numeric vector

q24

a numeric vector

qi24

a numeric vector

q25

a numeric vector

q26

a numeric vector

qi26

a numeric vector

q27

a numeric vector

qi27

a numeric vector

q28

a numeric vector

qi28

a numeric vector

q29

a numeric vector

qi29

a numeric vector

q30

a numeric vector

qi30

a numeric vector

q31

a numeric vector

q32

a numeric vector

qi32

a numeric vector

q33

a numeric vector

qi33

a numeric vector

q34

a numeric vector

qi34

a numeric vector

q35

a numeric vector

qi35

a numeric vector

q36

a numeric vector

qi36

a numeric vector

q37

a numeric vector

qi37

a numeric vector

q38

a numeric vector

q39

a numeric vector

q40

a numeric vector

q41

a numeric vector

qi41

a numeric vector

q42

a numeric vector

q43

a numeric vector

q44

a numeric vector

q45

a numeric vector

qi45

a numeric vector

q46

a numeric vector

qi46

a numeric vector

q47

a numeric vector

qi47

a numeric vector

q48

a numeric vector

qi48

a numeric vector

q49

a numeric vector

q50

a numeric vector

qi50

a numeric vector

q51

a numeric vector

qi51

a numeric vector

q52

a numeric vector

qi52

a numeric vector

q53

a numeric vector

qi53

a numeric vector

q54

a numeric vector

qi54

a numeric vector

q55

a numeric vector

qi55

a numeric vector

q56

a numeric vector

qi56

a numeric vector

q57

a numeric vector

q58

a numeric vector

qi58

a numeric vector

q59

a numeric vector

qi59

a numeric vector

q60

a numeric vector

qi60

a numeric vector

q61

a numeric vector

qi61

a numeric vector

q62

a numeric vector

qi62

a numeric vector

q63

a numeric vector

qi63

a numeric vector

q64

a numeric vector

qi64

a numeric vector

q65

a numeric vector

q66

a numeric vector

qi66

a numeric vector

q67

a numeric vector

q68

a numeric vector

q70

a numeric vector

q71

a numeric vector

q72

a numeric vector

q73

a numeric vector

q74

a numeric vector

q75

a numeric vector

q76

a numeric vector

q77

a numeric vector

q78

a numeric vector

q79

a numeric vector

q80

a numeric vector

q81

a numeric vector

var1

Continent, a factor with levels Europe

var3

Country, a factor with levels Benelux France Germany Italy UK Israel

var4

Segmentation, a factor with levels Other Silver Gold Platinum

var6

Age of ABC's equipment, a factor with levels less than 1 1-2 2-3 3-4 more than 4

var9

Profitability, a factor with levels Profitable Break-Even Below Break-Even

var11

Position, a factor with levels Owner Management Technical management Technical staff Operator Administrator Other

customerSeniority

a numeric vector

country

a factor with levels Benelux France Germany Israel Italy UK

Source

Kenett, R and Salini, S. (2013) Modern Analysis of Customer Surveys.

References

The ABC Company, Questionnaire and Data

Examples

1
2

mistat documentation built on April 18, 2021, 5:07 p.m.